We are always running the most up-to-date WordPress version. This ensures that your CMS’ latest bug fixes and security patches are installed.
If your website’s interface is old and outdated, it may not display properly on new versions of web browsers and mobile devices.
Security & Server Updates
Security is the number one reason why website maintenance is important. Hackers around the globe are always searching for vulnerability.
Search engines will reduce your rankings if your site is infrequently updated. Part of our routine website maintenance is speed optimization.
Backing up your files is important because the last thing you want to have happened is to lose all of your website’s information.
We want your business to succeed and to prosper; we will provide you with excellent direction, strategy and mentoring at every stage.
Get your answers to the most frequently asked questions
Can you develop a new feature or design?
If the feature you want to add can be installed via plugin or by adding a minor tweak to your theme, then yes we can do so with a support incident. However, we prefer not to tackle development or integration projects that might divert resources away from other customers.
How you offer WordPress support?
We are WordPress experts and focuses our services on this platform. We have deep expertise with WordPress, while Virtual Assistants have more generalized skills and services that we don’t provide.
Do you offer pro-active monitoring?
Yes, Hands-on support incidents are for the times when you need ClickWP to sort out an issue on your behalf. We will log in to your WordPress admin or webserver to complete your support request.
Do you offer 24/7 support?
Our support hours are 9 AM – 8 PM EET Time, Monday through Friday. Any support tickets submitted during off-hours are immediately attended to during our regular support hours – contact us for more information.
How to get it started?
After you have selected and purchased your support plan, you can fill out a Customer Intake Form so we can collect some details about your site. This helps us connect to your site.
Do you support WordPress Multi-site?
We support WordPress Multisite and WordPress Multi-network. Due to the different use cases, database structure and plugin/theme variations, we will request login info.
Login to MalekPixels
Enter the username or e-mail you used in your profile. A password reset link will be sent to you by email.